FAQ

How long will you be closed?

We are following Government advice and we will be closed for at least the next three weeks. As soon as we know more, we will of course provide updates on our website.

I have ordered some glasses but you are closed. What happens now?

If you have previously had notification that your glasses are ready to collect from us then we are in the process in posting them out to you and we are hoping to have this completed over the next week.

If you placed an order recently but not had confirmation they are ready to collect yet, our prescription house (where your glasses are manufactured) is working through the orders currently to understand what can be completed, as we may be dependent in some cases on external suppliers sending certain items. If they are ready we will be sending them out directly to your home. In the meantime, our Customer Service team will be working with our prescription house to give all customers an update as soon as we can. We would ask for your patience and understanding at this time as we are running reduced teams in light of the current situation but we will try and to get back to you as soon as we can.

Should I stop wearing my contact lenses?

Wearing contact lenses is safe, however it is crucial that you wash your hands with soap and water and dry them with unused paper towels before putting your lenses in your eyes or when removing them.

Contact lens wearers with cold/flu/COVID-19 should stop wear until at least 24 hours after all symptoms have resolved.

Do I need to change my contact lens case more frequently?

We advise that you replace your contact lens cases at least every month. To clean your contact lens case:

1. After putting your contact lenses in your eyes, empty the contact lens case of the old solution
2. Rinse your case with fresh contact lens solution
3. Allow the contact lens case to air-dry, upside down on a clean tissue

I don’t want to touch my face, should I stop using my eye drops?

It is important that you continue to use your eye drops and make sure you’re thoroughly washing your hands before putting the drops in your eyes.

What should I do if I have a red eye?

A red eye is usually nothing to worry about and often gets better on its own. If you are a contact lens wearer, it’s important to stop wearing your contact lenses until the red eye has resolved. Sometimes a red eye can indicate something more serious, contact us if you experience any light sensitivity, pain or a decrease in vision.

What should I do if my vision has changed?

A change in vision could indicate a change in prescription and normally requires a updating your spectacles. Contact us if you experience a sudden change in vision.

Should I be worried about eye conditions?

If your eyes are healthy and you are having regular eye tests, you don’t need to worry unless you experience changes in your vision or eyes in general. However, we have included some information on common eye conditions below:
Retinal Detachment
Macular Degeneration
Glaucoma
Floaters & Flashers
Diabetic Retinopathy
Cataracts
Blepharitis