FAQs

Are you open?

In line with the latest Government Guidelines all M&S Opticians are now fully open and offering a full optical and hearing care service. 

HOW ARE WE KEEPING YOU SAFE IN STORE?

We’ve been working hard to ensure we can offer eye tests in a safe and considered environment. As such, we’ve implemented a number of changes so we can operate safely. These changes include;

1. Longer appointment times to allow for social distancing
2. Face coverings are to be worn in store, as stated in government guidelines
3. Additional cleaning of equipment. After each appointment, all equipment used is cleaned thoroughly and our staff clean every pair of glasses after you try them on; so they’re ready for the next person
4. Hand sanitiser is available as you enter the store
5. We’re accepting the new contactless limit of £45. If you use Apple or Google pay, there isn’t a limit to the amount you can pay. 
6. We’ll contact you prior to your appointment to understand your requirements and minimise the amount of time you spend in store. 

Can I get my eyes tested now?

Yes you can. We are able to provide routine eye tests although we must still maintain the appropriate infection prevention and control measures.

Should I stop wearing my contact lenses?

Wearing contact lenses is safe, however it is crucial that you wash your hands with soap and water and dry them with unused paper towels before putting your lenses in your eyes or when removing them.

Contact lens wearers with cold/flu/COVID-19 should stop wear until at least 24 hours after all symptoms have resolved.

Do I need to change my contact lens case more frequently?

We advise that you replace your contact lens cases at least every month. To clean your contact lens case:

1. After putting your contact lenses in your eyes, empty the contact lens case of the old solution
2. Rinse your case with fresh contact lens solution
3. Allow the contact lens case to air-dry, upside down on a clean tissue

I don’t want to touch my face, should I stop using my eye drops?

It is important that you continue to use your eye drops and make sure you’re thoroughly washing your hands before putting the drops in your eyes.

What should I do if I have a red eye?

A red eye is usually nothing to worry about and often gets better on its own. If you are a contact lens wearer, it’s important to stop wearing your contact lenses until the red eye has resolved. Sometimes a red eye can indicate something more serious, contact us if you experience any light sensitivity, pain or a decrease in vision.

What should I do if my vision has changed?

A change in vision could indicate a change in prescription and normally requires a updating your spectacles. Contact us if you experience a sudden change in vision.

Should I be worried about eye conditions?

If your eyes are healthy and you are having regular eye tests, you don’t need to worry unless you experience changes in your vision or eyes in general. However, we have included some information on common eye conditions below:
Retinal Detachment
Macular Degeneration
Glaucoma
Floaters & Flashers
Diabetic Retinopathy
Cataracts
Blepharitis

I have broken my glasses, what shall I do?

If you have broken your glasses please call our customer care team on 0330 135 5330 who will be able to provide assistance.

I have ordered some glasses, how do I collect them?

You will be advised by the local M&S Opticians team when you glasses are ready to collect and they will arrange an appointment for fitting and collection. Any queries, please contact our customer care team on 0330 135 5330.